Contact Us

130 High Street, Hamilton, Ohio 45011 513-887-3066

Office hours and Customer Care 8:00 a.m.–5:00 p.m.

24-hour emergency service line (513) 887-3066, Option 1
After Hours Service Reconnection, Option 4

Find answers to common questions and valuable resources in our Billing & Account FAQs or Water Quality FAQs.

Phone: (513) 887-3066 or Middletown toll-free line (513) 424-5351
            Boil Advisories, Option 2
            Billing and Account Information, Option 2
            Make a Payment, Option 3

Solid Waste District (513) 887-3653
Industrial Services (513) 887-5573
Engineering (513) 887-3066, Option 4 (during normal business hours)

Current BCWS customers: Please include your account number in the comments.

Email is monitored Monday – Friday, 8:00 a.m. – 5:00 p.m.

To report an emergency, please call 513-887-3066. E-mail is not monitored after normal business hours or on week-ends or holidays.

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